DumpPplinG vs HelloStoreUSA

rmb-ed e war between me n hellostoreusa?

about e wrong delivery error..

i think im gonna write down all e emails i spamed them..

n wat they replied me...

here it goes...

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one beautiful thursday night..

i wrote a email regrading e delivery error...

Dear Sir/Madam:

There's a delivery error in this order (see attachment). me and my friend ordered a Koharu's Ninesmile concert t-shirt, but we received another koharu's t-shirt. The item is not what we wanted so is it possible that we can change it? we would like to know what do we have to do now?

and we would like to clarify some doubt that we have.

1. We notice the delivery fee for t-shirts had change to the "over sized item" pricing. however, when we made this order, we paid the basic shipping fee. so if we were to change the item, do we have to pay the oversize shipping fee?

2, do we have to pay the delivery fee for the items to be sent back to the USA store? (We are from Singapore)


here r some of the links that might be useful.

This is what we ordered : http://www.hellostoreusa.com/morning-musume/morning-musume-nine-smiles-2009-t-shirt-koharu-kusumi.html

and this is what we received : http://www.hellostoreusa.com/morning-musume/morning-musume-nine-smile-2009-t-shirt-part-2-koharu-kusumi.html

we hope that we doesn't have to pay any extra fee regarding this mistake. Please reply as soon as possible.

thank you for your kind attention.


...........

n on e same day...this is wat they replied..

Thank you for contacting us.

 

We apologize for the problem with your order.

We will research the problem and respond to you as soon as possible.

 

Thank you for your patience.

 

HelloStoreUSA Team

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then on a saturday, impatient me wrote another email

Dear Sir/Madam:

Thank you for the reply. But can we know how long will it takes to get to the bottom of these?

because we are very afraid that the nine smile t-shirt that we wanted might get sold out.

we wanted to get these for a friend's birthday. its around the corner and due to this error, including the time for the delivery back and front.. we might not be able to make it. please help!

here are some of the information that might be useful:

we ordered a morning musume platinum 9 t-shirt, and a koharu's nine smile t-shirt...

the platinum 9 t-shirt came the correct one only the koharu's shirt sent was the new design and we wanted the old design.

the attached jpeg file is the proof that we DID get the new design.

thanks again for your kind attention.
----------

no reply...

then i sent one more...after i found out e koha shirt i wanted was out of stock already..

Dear Sir/Madam:

Im very sorry to be rude, but is all these "research" going on for too long? i checked out that USA store website and to my surprise, the koharu shirt that we wanted was sold out already! we are very disappointed and upset about this.

we are not trying to scam of create trouble here..but the problem is there is REALLY a delivery error!

that shirt that we receive was really not something that we want, or we liked, AT ALL. and we PAID $41 on that shirt, now we get another shirt that cost $38!

and now the koharu shirt was sold out, we are fine with exchanging it for a ai takahashi's nine smile shirt OLD design...

if not, we would want a refund.

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stilll no reply... n im fucking pissed..

so i wrote another email...

Dear Sir / Madam.

after sending a few e-mails, i still did not receive ANY reply. it had been many days already.

what should i do with my t-shirt? we don't like this design. and now the actual shirt that we order went out of stock.. we r fine with getting a takahashi ai one... since the price is the same as the koharu shirt we ordered. ($41)

http://www.hellostoreusa.com/morning-musume/morning-musume-nine-smiles-2009-t-shirt-ai-takahashi.html

if this is possible..please give us an instruction on how do we return the wrongly delivered good...in return for the good that we ordered.

please reply before this ai takahashi shirt went sold out again.

however, please do not repeat the similar mistake on delivering the wrong item as it might cause quite a lot of trouble.

thanks you for your kind attention. please reply.

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STILL BO REPLY!!

N IM IN LOST N DEPRESSED MODE..

n...ofcoz..i wrote one more...

im damn fucking free u see?

Dear Sir/ Madam:

i had wrote 5 e-mails regarding the error for my delivery. however i still haven't got any reply back beside the 1st one which called me to WAIT while u research about the problem, until now,  not even updating me about the status. Actually i can do nothing if you refuse to reply since im far away in singapore. But im very disappointed in this service.

you guys might be too busy to reply my e-mails, but i still have faith and hope to hear from you soon.

---------------


then finally..


when im disappointed with all this bullshit service..

one email came n make me feel like a bitch...

......
Thank you for your patience.
Order inquiries usually take 3-5 business days in order to research all shipping and item information.

We have your replacement item ready to ship.
Nine Smile Koharu T-shirt (SH- MMKK-9SM01)

Please follow these instructions to exchange your product.

1.
Send back the incorrect item via regular mail service in your area.
Send the package to:
HelloStoreUSA
Attn: Returns
10624 S. Eastern Ave Suite A769
Henderson, NV  89052  USA

2.
The item must be in unused / unopened condition.

3.
E-mail us a scan of your postal receipt.
We will issue you a HelloStoreUSA Gift Certificate for the amount of shipping.
Note: this amount is limited to the original amount paid by the customer for shipping.

4.
When we receive the original item, we will ship the replacement item right away.

We apologize for the error, and we hope you will continue to support H!P artists at HelloStoreUSA.

Thank you,

HelloStoreUSA Team

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how cool is that?... i din noe anyone would do so much for a jibai fan..

im really paiseh when i saw this..

they r working hard to solve my problem...yet...i keep writing lanjiao email to them..


IM SO SRY!!

another email came e next day...

making my guilt worst,,

....

Your replacement item has been shipped.

 

Reship date: 2/19/2010
Tracking number: LJ63 9051 248U S (USPS)

 

Thank you for supporting H!P artists at HelloStoreUSA!

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oh.my.fucking.god.

i haven even sent out my koha shirt...n they already send theirs..

THIS IS E TRUST MAN!!!!

OH MY GOD..

WAT E FUCK IS THIS OUTSTANDING SERVICE!!

SINGAPORE SHOULD GO SUCK COCK BY CHARGING US GST YET

E SERVICE IS NOT EVEN 1% COMPAIRED TO THESE!!!

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owned.